Warranty Policy

Black Seal Imports Ltd is an agent of Yeti Cycles, Urge Bike Products and Brake Authority products and helps administer the warranty programs for each brand.

In addition to our brands warranty programs, we offer a crash replacement program when the warranty is not accepted. This usually involves upgrading to a new model item for a discounted price, in return for the old broken product, which we will use for spare parts. Please contact us if interested in benefiting from this program.

YETI CYCLES Warranty Policy

Yeti Limited (1) One-Year Frame Warranty

Yeti Cycles will repair or replace, at its option, any frame it determines to be defective due to defective materials and/or workmanship. The (1) one-year limited warranty is conditioned upon the bicycle being ridden under normal conditions and having been properly maintained. This warranty does not apply to components attached to the frameset such as suspension components, wheels, drive train, brakes, seatpost, handlebar and stem. This warranty applies only to the original owner and is not transferable.

(Applies to 303 WC, 4X, DJ)

Yeti Limited (2) Two-Year Frame Warranty

Yeti Cycles will repair or replace, at its option, any frame it determines to be defective due to defective materials and/or workmanship. The (2) two-year limited warranty is conditioned upon the bicycle being ridden under normal conditions and having been properly maintained. This warranty does not apply to components attached to the frameset such as suspension components, wheels, drive train, brakes, seatpost, handlebar and stem. This warranty applies only to the original owner and is not transferable.

(Applies to ASR Carbon, ASR-5 Carbon, ASR-5 Alloy, 575, ARC, SB-66A, SB66C, SB-95A)

Additional Conditions

These limited warranties do not apply to normal wear and tear, nor to claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash or misuse. Under no circumstance does this limited warranty include the cost of travel or shipment to and from an authorized Yeti service center. In order to exercise your rights under these limited warranties, the bicycle or frameset must be presented to an authorized Yeti Service Center, together with proof of purchase.

No Fault Replacement Policy

Every Yeti frameset has a useful product life cycle. The length of that useful product life cycle will vary depending on the construction and the materials of the frameset, maintenance and the care the frameset receives, and the amount and type of use the frameset is subjected to over its life.

Yeti recommends that an Authorised Yeti Service Centre should inspect the frame for stress annually. Frame stress could cause potential failure and the signs are usually apparent in the form of cracks, fracture lines, deformation, dents, and any other visual indicators of abnormality. These safety checks for frame stress are important to prevent accidents, injury to the cyclist, and product failure of a Yeti frameset.

If you have a warranty concern, please contact warranty@blackseal.co.nz or an Authorised Yeti Service Centre.

Disclaimer

Yeti Cycles is not responsible for any damages to you or others arising from riding, transporting, or other use of your bicycle. In the event that your frame breaks or malfunctions, Yeti Cycles shall have no liability or obligation beyond the repair or replacement of your frame pursuant to the terms outlined in the warranty.

Warranty Claim

To claim a warranty you will need to:

• Photograph the item showing the problem in detail (take several photos)
• Attach a copy of your purchase receipt
• Record the bike's model and serial number (located on the bottom bracket of all models), as well as the swing arm batch number (when there is one)
• Write a short message to explain what the problem is and how, when, where the problem first occurred or was noticed
• Send the above in an email to warranty@yetinz.co.nz with your phone number, address and full name and please let us know which is your preferred service center to use.

Warranty Process

Warranty claims received by Yeti NZ will be forwarded to Yeti Cycles for appraisal.

If Yeti Cycles approves the warranty claim a replacement part/product will be booked. If Yeti NZ have the product in stock, we will send a replacement immediately to the service center of choice to do the replacement. (note: Yeti NZ will cover the cost for the repair of the Yeti warranty related issues. Any other related service or repair work will be at the cost of the owner)

If Yeti NZ do not have the item required in stock, we will have to wait for stock to arrive from Yeti in USA. Normally this takes between 2-5 weeks, but can sometimes be delayed longer if Yeti are also out of stock. We will do everything in our power to speed up this process, but can not be responsible for delays caused by our suppliers.